Written by Admin on 2025-05-06

Troubleshooting WordPress Download Manager PayPal Not Working Issue

WordPress Download Manager is a popular plugin that allows users to manage and sell digital downloads on their WordPress site. One of the payment gateways supported by the plugin is PayPal, which enables users to accept payments for their digital products. However, some users have reported issues with the PayPal integration, where payments are not being processed successfully.

If you are facing the same problem, here are some troubleshooting steps that you can take:

Ensure that your PayPal credentials are correct

The first thing you should check is whether you have entered the correct PayPal credentials in the WordPress Download Manager settings. Go to Downloads > Settings > Payment, and verify that your PayPal email address is correct. You should also ensure that your PayPal account is in good standing and there are no issues with processing payments on their end.

Verify that you have set the correct currency

Another common reason for PayPal payments not working is the currency setting. Make sure that you have selected the correct currency for your product that matches with the currency of your PayPal account. PayPal may reject the payment if the currencies do not match.

Update to the latest version of WordPress Download Manager

If you are using an older version of WordPress Download Manager, there may be compatibility issues that are causing the PayPal integration to fail. Ensure that you are using the latest version of the plugin by checking for updates in the WordPress dashboard and installing them.

Test PayPal payments in sandbox mode

Before making any changes to your live site, it is a good idea to test the PayPal integration in sandbox mode. This allows you to simulate real transactions without actually processing any payments. You can create a sandbox account on the PayPal Developer website and use the credentials to test the integration. If the test transactions are successful, then the issue may be with your live site environment.

Contact WordPress Download Manager support

If the above steps do not resolve the issue, then you should contact the support team for WordPress Download Manager. They may be able to identify any specific issues with your site configurations or provide a workaround for the problem.

In conclusion, the WordPress Download Manager PayPal not working issue can be frustrating, but there are steps you can take to resolve it. By ensuring that your PayPal credentials and currency settings are correct, updating to the latest version of WordPress Download Manager, and testing in sandbox mode, you can identify and fix any issues with the integration. If all else fails, don't hesitate to reach out to the support team for assistance.